Privacy Policy

LFA respects your privacy and is committed to protecting the personal information you provide when using the LFA website, mobile application, ticketing services, and related services (collectively, the “Services”).

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.

By using the LFA Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the LFA Services, we may collect the following categories of information.

Account Information

When you create or use an LFA account, we may collect information such as:

• Full name
• Email address
• Mobile phone number
• Country or country calling code
• Account credentials and authentication-related information

Passwords are not intended to be stored in readable form.

Ticket and Order Information

When you reserve or purchase tickets, we may process information including:

• Order number
• Match or event information
• Selected ticket category, zone, seat, or quantity
• Ticket identifiers
• Order status
• Payment status
• Purchase date and transaction-related information

For registered users, orders and tickets may also be associated with their LFA account and displayed in the profile, orders, or tickets sections.

Checkout Information

During checkout, we may collect information necessary to process and complete your order, such as:

• Name
• Email address
• Phone number
• Country
• Order and ticket information
• Selected payment method
• Payment transaction references and statuses

Payment Information

Payments may be processed through third-party payment service providers supported by LFA.

Depending on the selected payment method, you may provide payment information directly to the relevant payment provider.

LFA does not intend to store complete payment card numbers, card security codes (CVV/CVC), or other sensitive card authentication information when those details are handled directly by the payment provider.

We may receive and retain limited transaction information from payment providers, such as:

• Transaction or payment reference
• Payment provider
• Payment status
• Payment amount
• Currency
• Date and time of the transaction
• Information required to reconcile the payment with an LFA order

The payment provider's own privacy policy and terms may also apply to information processed through its services.

2. Information Collected Automatically

When you access the LFA website or mobile application, certain technical information may be collected automatically, including:

• IP address
• Device type
• Operating system
• Browser or application information
• Date and time of access
• Pages, screens, or features accessed
• Technical request and response information
• Session information
• Security-related logs
• Error and diagnostic information

We may use this information to operate the Services, troubleshoot problems, detect abuse, maintain security, and improve performance.

3. How We Use Your Information

We may use personal information to:

• Create and manage your LFA account.
• Authenticate users and maintain secure sessions.
• Process ticket reservations and purchases.
• Generate and manage tickets.
• Send tickets and booking information to the email address provided during checkout.
• Display orders and tickets in a registered user's profile.
• Process and verify payments.
• Confirm successful or unsuccessful transactions.
• Communicate important information about orders, tickets, matches, or Services.
• Provide customer support.
• Prevent fraud, abuse, unauthorized access, and other security threats.
• Diagnose technical issues and maintain the reliability of the Services.
• Maintain records required for operational, accounting, security, or legal purposes.
• Comply with applicable legal and regulatory obligations.
• Enforce our applicable terms and protect the rights, property, and security of LFA, its users, and third parties.

We do not use payment information to independently recreate or store complete card credentials handled by a payment provider.

4. Guest Checkout

Where available, LFA may allow users to purchase tickets without creating an account.

Information supplied during guest checkout will be used to process the order, payment, ticket issuance, and related communications.

Tickets purchased as a guest may not automatically appear in a later-created LFA account unless the system specifically supports linking those purchases.

5. Emails and Ticket Delivery

When an order is successfully completed, LFA may send confirmation information and ticket documents or ticket access information to the email address provided during checkout.

Registered users may additionally be able to view their tickets through the LFA application or website and download ticket documents through available order or ticket features.

Users are responsible for providing a correct email address and maintaining access to that email account.

6. How We Share Information

We do not sell your personal information.

We may share information only where reasonably necessary with parties involved in providing or securing the LFA Services.

These may include:

Payment Service Providers

Payment-related information may be transmitted to the payment provider selected during checkout to authorize, process, verify, or reconcile transactions.

Hosting and Technology Providers

Information may be processed through infrastructure, hosting, communication, security, email delivery, or other technical service providers used to operate LFA.

Event and Operational Personnel

Limited ticket and order information may be made available to authorized personnel responsible for ticket validation, check-in, customer assistance, event administration, or related operational activities.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order, or lawful request from a competent authority.

We may also disclose information where reasonably necessary to investigate fraud, security incidents, abuse, or violations of applicable terms.

7. Ticket Validation and Check-In

Tickets may contain a unique identifier, barcode, QR code, or similar verification mechanism.

At an event, authorized LFA personnel or systems may scan or validate the ticket to determine whether it:

• Is valid
• Corresponds to the appropriate match or event
• Has already been used
• Has been cancelled, refunded, or otherwise invalidated

Validation records may be retained where necessary for security, fraud prevention, event administration, and dispute resolution.

Users should protect ticket QR codes, barcodes, and ticket files from unauthorized sharing because another person obtaining access to a valid ticket may attempt to use it.

8. Cookies, Sessions, and Similar Technologies

The LFA website may use cookies or similar technologies where necessary to:

• Maintain authentication sessions
• Maintain checkout or cart sessions
• Protect accounts and transactions
• Preserve essential application functionality
• Detect suspicious or unauthorized requests

Some cookies or session mechanisms may be necessary for the Services to function properly.

The LFA mobile application may use secure application storage or similar platform mechanisms for necessary authentication, session, preference, or operational information.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the relevant component of the Services, these measures may include:

• Encrypted communications
• Secure authentication mechanisms
• Access controls
• Secure session handling
• Input validation
• Security logging
• Protection against unauthorized requests
• Restricted administrative access
• Payment processing through specialized payment providers

However, no internet-based service, application, or storage system can guarantee absolute security.

Users are also responsible for protecting their account credentials, email accounts, and tickets.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing active accounts
• Processing and documenting orders
• Providing access to purchased tickets
• Handling customer inquiries or disputes
• Maintaining financial and transaction records
• Preventing fraud and investigating security incidents
• Satisfying legal, regulatory, accounting, or operational requirements

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and internal retention procedures.

11. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to request information concerning personal data held about you and to request appropriate correction, updating, or deletion of inaccurate or no-longer-necessary personal information.

Certain information may need to be retained despite a deletion request where LFA has a legal, financial, security, fraud-prevention, dispute-resolution, or other legitimate requirement to retain it.

We may need to verify your identity before fulfilling a privacy-related request.

12. Account Deletion

Where an account deletion function is made available through the LFA application or website, you may use that function to request deletion of your account.

You may also contact LFA using the contact information provided below.

Deleting an account does not necessarily require the immediate deletion of every record relating to past transactions. Certain order, payment, ticket, security, or accounting information may be retained where required for legitimate operational or legal purposes.

13. Children's Privacy

The LFA Services are not intended to knowingly collect personal information from children in circumstances where parental or guardian authorization is legally required.

If you are a parent or legal guardian and believe that a child has provided personal information to LFA improperly, please contact us so that the matter can be reviewed.

14. Third-Party Services

The LFA Services may interact with third-party platforms, payment providers, websites, or services.

When you interact directly with a third-party service, that provider may independently collect and process information according to its own privacy policy and terms.

LFA is not responsible for the privacy practices of third parties that independently control their processing of personal information.

We encourage users to review the privacy information provided by those services.

15. International Processing

Some technology, hosting, payment, communications, or infrastructure providers used by LFA may process or store information outside Lebanon.

Where personal information is transferred or processed outside Lebanon, appropriate safeguards should be applied as required by applicable law and the nature of the processing involved.

16. Applicable Privacy Framework

LFA handles personal information in accordance with applicable Lebanese requirements, including, where applicable, Lebanese Law No. 81 of October 10, 2018 relating to Electronic Transactions and Personal Data, together with other applicable legal and regulatory obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, processing activities, payment methods, legal obligations, or security practices change.

The updated version will be published through the LFA website, mobile application, or another appropriate channel.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the latest version became effective.

Where a change materially affects how personal information is handled, we may provide additional notice when appropriate.

18. Contact Us

If you have questions about this Privacy Policy, how LFA handles personal information, or would like to submit a privacy-related request, please contact:

LFA
Email: info@lfa-ticketing.com

For account-specific or transaction-specific requests, please provide sufficient information for us to identify the relevant account or order without sending unnecessary sensitive payment information.